Terms of Service
Last updated: 9 August 2026
These Terms of Service ("Terms") are a legal agreement between you and Superwhale Ltd. ("Steply," "we," "us"), registered at Barking Abbey Road, London, United Kingdom ("the Company"). By creating an account or using Steply (the "Service"), you agree to these Terms. If you do not agree, do not use the Service.
1. Eligibility
You must be at least 16 years old to create an account. If you are between 16 and the age of majority in your jurisdiction, you confirm you have your parent's or legal guardian's permission to use the Service and to enter into these Terms. We do not knowingly permit account creation by anyone under 16, and will terminate and delete any account we learn belongs to a person under that age.
If you are a parent or guardian and believe your child has created an account in violation of this section, contact us at support@steplyai.com and we will delete the account and associated data. We may ask for reasonable verification of your identity and relationship to the child before acting on the request, to prevent fraudulent deletion of someone else’s account.
We may request age verification at any time and may suspend an account pending that verification.
2. What Steply Is — and Isn’t
Steply is an AI-assisted tutoring tool. It uses a third-party AI model to generate explanations, hints, and practice guidance based on the problems and questions you submit.
Steply is not:
- —A substitute for a teacher, tutor, or qualified educational professional.
- —A guarantee of any grade, test score, or academic outcome.
- —A tool intended to complete graded work on your behalf without disclosure to your school, in violation of your institution’s academic integrity policy. You are solely responsible for complying with your school’s rules on the use of outside assistance and AI tools.
AI-generated content may be incomplete, outdated, or simply wrong. You are responsible for independently verifying anything you rely on for schoolwork, exams, or assignments.
3. Your Account
- —You must provide an accurate email address and keep your login credentials confidential.
- —You are responsible for all activity under your account.
- —Notify us immediately at support@steplyai.com if you suspect unauthorized access.
- —We may suspend or terminate accounts that violate these Terms, are used fraudulently, or are inactive for an extended period, with notice where reasonably possible.
4. Subscriptions and Billing
- —Steply is offered on a subscription basis (monthly or annual, as displayed at checkout). Prices are shown in EUR inclusive of applicable tax unless stated otherwise.
- —Subscriptions automatically renew at the end of each billing period unless cancelled beforehand. You can cancel any time from account settings or from the Stripe billing portal; cancellation takes effect at the end of the current billing period, and you keep access until then.
- —The free plan does not convert into a paid subscription, never charges you, and requires no payment method. Paid subscriptions bill at the moment of purchase.
- —EU/EEA and UK consumers: under applicable consumer law you ordinarily have a 14-day right to withdraw from a distance contract for digital content. By starting your subscription, you expressly request immediate access to the Service and acknowledge that you will lose this withdrawal right once the Service has been fully provided or once you access AI tutoring content, whichever applies under local law.
- —Except as required by applicable law, payments are non-refundable. We may, at our discretion, issue refunds for demonstrable billing errors on our part.
- —We may change prices for future billing periods with at least 30 days’ notice. Continued use after a price change takes effect constitutes acceptance.
5. Acceptable Use
You agree not to:
- —Use the Service to violate any law or a third party’s rights.
- —Attempt to extract, reverse-engineer, or resell access to the underlying AI model.
- —Circumvent, or attempt to circumvent, usage limits, rate limits, authentication, or payment mechanisms.
- —Access the Service by any automated means (scraping, bots, scripted queries) not expressly authorized by us.
- —Upload content you do not have the right to share, or that contains another person’s personal data without their consent.
- —Submit another student’s personal information (name, grades, school records) without that person’s or their guardian’s consent.
- —Use the Service to generate content that is unlawful, harassing, or intended to deceive an educational institution about the origin of submitted work.
- —Use the Service in any way that violates the acceptable use or content policies of our underlying AI provider, which are incorporated by reference and may be provided to you on request.
Violating this section may result in immediate suspension or termination without refund, and we reserve the right to throttle or rate-limit any account reasonably suspected of abusive or automated use, without notice, to protect the Service for other users.
6. Content You Submit
You retain ownership of the problems, photos, and messages you submit ("Your Content"). By submitting Your Content, you grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, and display Your Content, and to share it with our service providers (including our AI processing provider, payment processor, and hosting provider), solely as necessary to operate, secure, back up, and improve the Service. This license ends when you delete the content or your account, except for copies retained in routine backups, which are deleted on our standard backup rotation, and except as required by law.
We do not sell Your Content, and we do not use it to train third-party foundation models beyond what is necessary to generate your response, subject to our Privacy Policy. If we ever wish to use Your Content for a materially different purpose, such as training our own models, we will update this Terms and our Privacy Policy in advance and, where required by law, obtain your consent first.
You are solely responsible for Your Content and for ensuring it does not infringe anyone else’s rights (for example, copyrighted textbook pages you photograph) or violate any law. We are not obligated to monitor Your Content, but we may remove it if we become aware it violates these Terms or infringes a third party’s rights.
6a. Copyright and Other IP Complaints
If you believe content accessible through the Service infringes your copyright or other intellectual property rights, notify us at support@steplyai.com with: (a) identification of the work claimed to be infringed, (b) identification of the allegedly infringing material and its location, (c) your contact information, and (d) a statement that you have a good-faith belief the use is unauthorized. We will review and, where appropriate, remove or disable access to the material.
7. Third-Party AI Processing
Steply’s tutoring features are powered by a third-party AI provider. Submitted problems, questions, and (where applicable) photos are transmitted to that provider to generate a response. We do not control, and are not responsible for, the accuracy, availability, or content of outputs generated by third-party AI systems. See our Privacy Policy for details on this processing.
8. Intellectual Property
The Service, including its design, branding, and software (excluding Your Content and third-party AI outputs), is owned by the Company and protected by intellectual property law. You may not copy, modify, or distribute any part of the Service except as the Service itself permits (e.g., saving your own tutoring history).
9. Feedback
If you send us suggestions, ideas, or feedback about the Service, you grant us an unrestricted, royalty-free, perpetual license to use them for any purpose, without any obligation to compensate or credit you. Don’t send us feedback that includes anyone else’s confidential information.
10. Service Availability; Third-Party Dependencies
We aim to keep the Service available but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any feature at any time, and may perform maintenance that temporarily limits access.
The Service depends on third-party infrastructure we do not control, including our AI processing provider, hosting provider, and payment processor. We are not liable for any failure or delay caused by an outage, change, or discontinuation of a third-party service, or by any other event beyond our reasonable control (including internet or power outages, natural disasters, or government action).
Some features may be offered on an experimental or "beta" basis and may be changed or withdrawn without notice; such features are provided with no warranty beyond what Section 11 already disclaims.
11. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. WE DO NOT WARRANT THE ACCURACY OR RELIABILITY OF ANY AI-GENERATED CONTENT.
Nothing in this section limits any warranty that cannot be excluded under applicable consumer protection law.
12. Limitation of Liability
To the maximum extent permitted by law, and regardless of the legal theory asserted (contract, tort, negligence, strict liability, or otherwise):
- —The Company’s total aggregate liability arising out of or relating to the Service will not exceed the amount you paid us in the 12 months preceding the claim, or €100 if you have not made any payment. This limit applies even if a remedy provided in these Terms fails its essential purpose.
- —We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of grades, academic standing, data, or profits, even if advised of the possibility of such damages.
- —We are not liable for any decision you make, or action you take, in reliance on AI-generated content.
- —Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for death, personal injury caused by negligence, or fraud, and (for EU/EEA and UK consumers) any liability that cannot be limited under mandatory consumer protection law.
13. Indemnification
You agree to indemnify and hold the Company harmless from claims, damages, and expenses (including reasonable legal fees) arising from your violation of these Terms, Your Content, or your misuse of the Service, except to the extent caused by our own breach or negligence.
14. Termination
You may stop using the Service and delete your account at any time from account settings. We may suspend or terminate your access for breach of these Terms, non-payment, legal or security reasons, or if we discontinue the Service, with notice where reasonably possible. Sections 6–13 and 15–17 survive termination.
15. Changes to the Service or These Terms
We may update the Service or these Terms from time to time. For material changes, we will provide notice (e.g., in-app or by email) at least 14 days before the change takes effect. Continued use after that date constitutes acceptance. If you do not agree, you must stop using the Service and may cancel your subscription.
16. Resolving Disputes
If a dispute arises, contact us first at support@steplyai.com so we can try to resolve it informally — most issues can be. If we can’t resolve it within 30 days, either party may pursue it as described below.
These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles, except that mandatory consumer protection laws of your country of residence will apply if more favorable to you. Any dispute will be brought in the courts of England and Wales, unless applicable law grants you the right to bring it before the courts of your own country of residence.
17. Miscellaneous
- —If any provision of these Terms is found unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be interpreted to best reflect its original intent.
- —Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.
- —These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Company regarding the Service.
- —We may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign them without our consent.
- —These Terms create no rights for anyone other than you and the Company; there are no third-party beneficiaries.
- —Legal notices to you will be sent to the email associated with your account and are deemed received when sent. Legal notices to us must be sent to support@steplyai.com or Barking Abbey Road, London, United Kingdom.
Contact
Questions about these Terms: support@steplyai.com